Refund & Return Policy

Last Updated: January 2026

Thank you for shopping at denitabrown. We want you to be fully satisfied with your purchase. Please read this policy carefully, as it is aligned with our shipping and delivery timelines.

1. Return Eligibility

You may request a return if all of the following conditions are met:

  • The return request is made within 30 days of delivery
  • The item is unused, unworn, and in its original condition
  • The item is returned in its original packaging
  • Proof of purchase (order number) is provided

Non-Returnable Items Include:

  • Items damaged due to misuse or improper handling
  • Gift cards

2. Return Window

Returns must be requested within 30 days from the date your order is delivered.
Requests submitted after this period cannot be accepted.

3. Return Shipping Costs

Defective, Damaged, or Incorrect Items:
If you receive a defective, damaged, or incorrect item, Denitabrown will cover the return shipping cost. Instructions will be provided by our support team.

Change of Mind / Customer Preference:
If you wish to return an item due to a change of mind, the customer is responsible for return shipping costs.

4. Cancellations (Before Shipping)

  • Orders may be cancelled within 24 hours of placing the order
  • Once an order has entered processing or has been shipped, cancellation is no longer possible

This aligns with our Shipping Policy timelines.

5. How to Request a Return

To initiate a return, please follow these steps:

Email us at support@denitabrown.com
 within 30 days of delivery

  • Include your order number and reason for return
  • If approved, return instructions will be provided
  • Securely package the item and ship it as instructed
  •  Returns sent without prior approval will not be accepted

6. Refund Processing

Once your return is received and inspected:

  • You will be notified of approval or rejection within 2 business days
  • Approved refunds will be processed within 7 business days to the original payment method

Please note that banks or payment providers may take additional time to post the refund.

7. Shipping Time & Refund Relationship

Please note:

  • Total delivery time: 10–17 business days (processing + shipping)
  • Refunds are issued only after returned items are received and inspected
  • Shipping delays alone do not qualify for automatic refunds unless the order is confirmed lost by the carrier

8. Missing or Damaged Items

  • Missing items must be reported within 48 hours of delivery
  • For damaged items, please contact us immediately with photos for assistance

9. Contact Information

If you have any questions regarding returns or refunds, please contact us:

Store Name: denitabrown
Address: 70 S Fairview Ave, Burns, OR 97720, USA
Phone: +1 6282930487
Email: support@denitabrown.com